How to shop

About Chalupa Design Store

Thank you so much for using Chalupa Design Store!

Below you will find the recommendations and special information on how to use our site.

Payment Method

For orders inside Japan:
We accept credit card, payment in convenience stores (Pay-easy) and Bank Transfer.
For orders in the rest of Asia:
Please check our Facebook Page Store. We accept Paypal.

Shipping Information

For orders inside Japan, your purchase will be shipped through Yamato Transport or Sagawa Express.

Free shipping is available for orders of 30,000 JPY or more.

For customers purchasing from outside Japan, shipping costs are given as an estimate only and in some cases, shipping can incur additional charges. When orders are placed from outside Japan, we will contact by either e-mail or telephone. If you have any questions, please feel free to e-mail us to the address info@chalupa-store.com.

Please note that it may not be possible to specify the delivery company chosen in advance.

Shipping Date

For orders inside Japan,products are usually delivered within 7 days if they are in stock.

Order-made products will be shipped within 1-6 months. For more information, please check the shipping estimation date on each product’s page.

For orders outside Japan, please contact us to info@chalupa-store.com for more information.

Availability

Due to their artisanal process, all items are subject to availability.

We will send you an email as soon as possible if goods you have ordered are not available.

Cancellation and Exchanges

◆ Cancellation after your order / additional order for shipment

In order to deliver your products as soon as possible, we carry out the shipping order immediately after your order is placed. Therefore, we cannot accept any cancellation after the product is shipped. When ordering multiple products, changes in some of the items are not permitted. We apologize for the inconvenience, thank you for your understanding and cooperation.

◆ Returned goods, about exchange

When receiving your order, please check if there is any mistake in the order, or if the items are damaged. In case there is a problem, please contact us by e-mail no later than 4 days after the products are delivered. You can return it to us including the original packaging and we will refund or replace the item(s) along with any standard delivery charges

Please note that for returns or exchanges, products can only be returned when faulty.

Portrayal of Products

Please note that slight variations may occur due to the natural materials and hand-made processes involved in all of our collection.

All the measurements are approximate and the reproduction of color may vary dependant on publishing processes or the settings and calibration of individual screens.

 

Price and Product Specifications

The prices listed on our website include Japan consumption’s Tax. Please note that we reserve the right to modify prices at any time. Changes in product listings, product specifications, and sudden discontinuation of production may also happen.

The price change will be confirmed at the time you place your order.

Gift Wrapping

Gift-wrapping is available upon a fee. Please contact us directly at info@chalupa-store.com for more information.

Legal Identity

Chalupa Store is the trading name of Chalupa Design Store S.A. de C.V.
The site is owned and operated by Chalupa Design Store S.A. de C.V. registered in Mexico and Japan, company number 0110-03-006114.

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